Shipping policy

At Case City, we are committed to providing quick and reliable shipping services to our valued customers across India. Below, you’ll find all the information you need about our shipping process, delivery timelines, and how to track your orders.

Shipping Options (India)

  • Standard Shipping: 7 - 15 Business Days
  • Expedited Shipping: 4 - 7 Business Days
  • Shipping Days: Mon - Sat
  • Shipping is closed on National Holidays

Order Processing

  • All domestic orders are processed within 2-3 business days. Orders placed on weekends or public holidays will be processed the next business day.
  • After your order is processed, we will dispatch your package within 48 hours.

Delivery Timeline

  • Delivery times may vary based on your location, but we strive to ensure that all orders reach you in excellent condition and within the given timeframe.

Shipping Across India

  • Shipping depends on the location.

Order Tracking

  • After your order has been dispatched, you will automatically receive a tracking number via email. If you’ve provided your phone number with your order, you will also receive the tracking details via WhatsApp or text message.
  • Please allow up to 48 hours for the tracking information to become available. If you do not see the email, please check your spam or junk folder.
  • You can track your order's progress using the link provided in the message.

Delayed Shipments

  • In rare cases where there may be a delay in shipping, our customer support team will reach out to you via email or phone to keep you updated. We’ll do everything possible to ensure your order reaches you as quickly as possible.

Cancellations or Modifications

  • Unfortunately, once your order has been placed, we are unable to cancel or modify it. Please double-check your order details before completing your purchase.

Need Help?

If you have any questions or concerns regarding your order or shipping, feel free to contact us:

We’re always here to assist you!